Honor Who to Protect?

GBB/GCB 1033 Management and Organizational conduct Case Study 1 January 2013 Semester pureness Who To Protect? move into Riles, insurance claims claims adjuster, has the day off. He is playing with his 4-year-old daughter erica when the telephone rings. At the other balance of the line, Dons supervisor, apologizing for interrupting his time off, pleads for his help. forget Don divert confer a char in his neighborhood who has made claims for bodily and intellectual injury resulting from a car crack with a person insured by Dons company? The woman has consented to a visit from their adjuster to assess the injuries to her nose and mental state. Apparently the crash has caused her to relapse into a condition of paranoia and manic depression, previously stabilized. ) The claims adjuster in charge of the case has called in sickscheduling the appointment has been difficult. Will Don please fill in? Don agrees readily, but asks if he could carry his daughterit is their day toget her firearm his wife worked. Dons supervisor gratefully assures him that take the little girl along is no problem. When Don arrives at the womans house, he discovers no one at home, so he and his daughter wait in the car.Eventually, the woman arrives, parks, and emerges from her car, at which point Erica cries happily, Its omit Anderson Who is Miss Anderson? asks her father with surprise. Miss Anderson turns come out to be Ericas daycare teacher. Don conducts a short interview with the woman on the front steps of her home, satisfying himself that she does indeed have some facial injuries and that she is taking prescription medicine for her mental problems. spare-time activity the interview, Don authoritativeizes that he has a real dilemma. Insurance ethics mandates that claims investigations are solely confidential.An insurance professional with knowledge of a claims case is expected to keep reticent and to refrain from using the knowledge for person-to-person benefit. On one hand, to uphold his industrys grave of ethics, he is not to discuss or act on the information he has received about Miss Andersons situation. On the other hand, he does not necessity his daughter under the care of a person who is undergoing treatment for mental complaint and who might be dangerous. Dons wife is in any case an insurance claims adjuster, working for a intermit company. Still, even if Don tells her, she is bound by the same professional code of ethics. What should Don do?